About Us
Navakai is a Managed Service Provider (MSP) that helps business “navigate” the often choppy waters of technology. Over the past 12-years, we have assembled one of the best technical and customer service-focused Teams in the industry. Our approach puts our clients at the center of everything we do; they are why we are here in the first place. Navakai is committed to developing long-term, strategic relationships with every client. Want proof? Since we opened our doors over a decade ago, Navakai has averaged over 98% client retention.
Founded by Shawn Morland and Davin Neubacher in October 2001, Navakai, is a privately held company with a client base of roughly 400 Colorado-based companies. When Navakai first started, IT Support was extremely reactive in nature; when something broke, you called a technician to come out a fix it. And here's the best part...they offered no guaranteed response time. The industry also lacked standardization, process, and most important...good customer service. Shawn and Davin saw this as a huge opportunity in the market and quickly set out to make local history.
Today, IT Support from Navakai is much different. We standardize equipment based on industry best-practices, offer a defined Service Level Agreement (SLA) with a guaranteed response times, utilize a robust ticketing system, plus ensure that each client receives proactive technical reviews and budgetary planning throughout the year. Wrapped around of this, is an experienced Team dedicated to providing a positive client experience. So, whether you need an IT Maintenance Contract (NavaCare), or have an IT project or installation, the Team at Navakai will ensure the best IT solution in Colorado Springs.
Today, IT Support from Navakai is much different. We standardize equipment based on industry best-practices, offer a defined Service Level Agreement (SLA) with a guaranteed response times, utilize a robust ticketing system, plus ensure that each client receives proactive technical reviews and budgetary planning throughout the year. Wrapped around of this, is an experienced Team dedicated to providing a positive client experience. So, whether you need an IT Maintenance Contract (NavaCare), or have an IT project or installation, the Team at Navakai will ensure the best IT solution in Colorado Springs.